Privacy Policy

If you create a Joveki Profile, we hold:

• your email address and sign-in credentials (your password is stored by our authentication provider in hashed form, never as text we can read);
• your Joveki Profile link, display name, and anything you choose to add to your Joveki Profile such as a short bio or a photo;
• the celebrations you create, including their title, occasion, date, any note you write and any cover image you upload;
• your notification preferences.

If you send a gift, we hold:

• the name and email address you enter at checkout, if you provide them, so the person you're celebrating can thank you and so we can send you a receipt notification;
• your gift message, and your choices about whether it appears publicly or whether your gift is anonymous;
• the amount, the fees, and the identifiers our payments partner gives us for the payment.

Gift messages and Joveki Profile details are visible to the person being celebrated, and are visible publicly on their Joveki Profile when the sender chooses to make the message public.

Joveki does not currently offer phone-number findability, and we do not ask you for a phone number to receive cash gifts. Your Joveki Profile is found only through the private Joveki link you choose to share. If we ever offer phone findability, it will be optional and we will store a one-way cryptographic hash of the number together with its country code and the last few digits — not the full number itself.

Card payments and bank transfers are handled by Stripe on their own hosted pages. Joveki never receives or stores your card number, and never receives or stores anyone's bank account details. We keep the amounts, fees and reference identifiers we need to show a gift correctly, reconcile it and support you if something goes wrong. People who set up cash-out provide their identity and bank details directly to Stripe, whose own privacy policy applies to that information.

To keep money and accounts safe, we record events such as sign-ins and password changes, gift and cash-out activity, moderation and support actions, and the delivery status of emails we send you. Some of these records store a hashed form of an email address, session or IP address rather than the value itself, along with a general device description such as the browser family.

We also record product usage events — for example that a page was viewed or a gift was completed — to understand how Joveki is used. These usage records are kept for 180 days and then deleted automatically.

We use the information above to:

• run the service: show Joveki Profiles, take gifts, credit balances and send money to the people they were sent to;
• tell you what matters — a gift received, a cash-out on its way, a security change on your account — by email and in the app, according to your preferences;
• keep Joveki safe: prevent fraud and abuse, review unusually large gifts, moderate messages and investigate disputes;
• support you when you contact us;
• meet our accounting and legal obligations.

We do not sell your personal information, and we do not use gift or payment details for advertising. Marketing emails are off unless you turn them on, and you can turn them off again in your notification settings.

We share only what is needed with the companies that make Joveki work: Stripe for payments, identity checks and bank transfers; our email delivery provider for the notifications we send you; and our hosting and database providers for storing and running the service. We may also disclose information where the law requires it, or where it is necessary to investigate fraud or protect someone's safety or money.

Product usage records are deleted automatically after 180 days. Gift, payout and moderation records are kept while your account is open and afterwards for as long as we need them for accounting, dispute and fraud-prevention reasons. Other information is kept while your account is open and removed when it is no longer needed for those purposes.

You can update your Joveki Profile details, change your notification preferences, review your recent sign-ins and sign out other devices from your account settings.

Requests for a copy of your information, for a correction, or to close your Joveki Profile and remove what we are not required to keep are handled by our support team rather than through a self-service button. Email support@joveki.com and we will process your request.

Joveki is intended for people aged 18 or older. It is not intended for children or minors under 18, and we do not knowingly collect information from them. If you believe someone under 18 has used Joveki, contact us at support@joveki.com so we can review the account and take appropriate action.

If this policy changes, the date at the top of this page will change with it. Questions about privacy: email support@joveki.com.